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FAQ's

We're here to help. We have created an FAQ (Frequently Asked Questions) Page, we hope you will find this of good use.

How do i create an account?

To create an account with us all you do i simply hover over 'Account' in the top right corner of the page and click register. You will then be taken to the register or login page simply click 'Register' and fill out the form. You have then registered.

What do i do if i have forgotten my password?

If you have forgotten your password simply hover over 'Account' in the top right corner and click 'Login' Underneath 'Returning Customer' you can see highlighted 'Forgotten Password' Click this and enter your details to rest your password.

What if there is a problem with my order?

If you have a problem with your order simply e-mail us at: maisondenim@outlook.com and our customer service team will assist you right away.

My item does fit me how do i return it for an exchange?

If you receive your item and it doesn't fit. E-mail us at:

maisondenim@outlook.com and we will assist you further.

I'd like a refund on my purchase how do i do this?

If you are unhappy with your purchase simply e-mail us at:

maisondenim@outlook.com within 30 days of purchase and we will issue a full refund.

Who do you use to ship my order?

We have a network of couriers we work with to deliver your orders, a list can be seen below:
DPD
Royal Mail
DHL
TNT

 

Is there Maison high street store?

Unfortunately not, the only place you can purchase Maison products is through this online store.

maisondenim@outlook.com

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